Q: How can i complete the payment without Paypal account?
A: Firstly you can choose credit card payment method instead on checkout page. Secondly, if you insisit completing the payment via paypal, please choose paypal method and click "Pay Now" on checkout page, you will come to Paypal sign in page, choose "pay with debit card or credit card".pay without paypal account
you can complete the payment with your debit card or credit card. No need to sign in Paypal account.
Q: What is the shipping time?
A: Generally speaking, it will takes 2-5 business days to arrive after you place the order.
Q: And can I use a PO.Box as shipping address?
A: PO.Box is not accepted. Don't use a PO.Box as your shipping address. Otherwise the package can not be delivered.
Q: How can i apply/revise the coupon code?
A: You can apply the coupon code or revise it on checkout page, order summary area.
Q: Is it safe to purchase your hair with credit card or paypal?
A: Yes, 100% Payment Safe! Our site is verified by VISA, MASTERCARD, AMERICAN EXPRESS, PAYPAL. All your card or Paypal information will not be collected by us, please shop with confidence! What's more, if you check carefully, you can find that our website link starts with https, not http, that means the connection between you and our site is safe!
Q: Can I exchange/cancel my order?
A: Yes,but you need to contact us within 24hours via Email cs@oohhair.com (Before Shipped)
Q: How do I change my shipping address?
A: Please contact cs@oohhair.com immediately with your order number and your new shipping address. We can help to change the shipping while the package is not shiped out.
Q: Do I need to pay the tax?
A: Usually you do not need to pay taxes, we usually try to avoid tariffs for you as a low-declared invoice with parcels. And please understand that we are not responsible for cutom tax (if custom office claims)
Q: Can I Color or Restyle the Hair/Wig?
A: Yes! All hair we sell is virgin hair, You can color or dye it. However, please don't do it too often and don't do it overtime.
Q: Can my hair be curled and straightened?
A: Yes! It is 100% natural hair, so treat it naturally as you woud your own hair.
NOTE: Constant heat from blow dryers and irons can make hair lost curl pattern and even damage hair.
Q: What if i dont like the hair when i received my order?
A: Feel free to contact us immediately with you order number.(cs@oohhair.com) We have a 30 days money back guarantee, as long as the hair is undyed,uncut,unused,and unworn.
More questions please refer to FAQ(Entire), or contact us via Live Chat / Email (cs@oohhair.com)